Report abuse

REPORT ABUSE ON FELIX.STORE

Felix.store accepts reports of violations, fraud or conduct that may harm users on the platform. Your report helps us investigate the matter and take appropriate action.

Email: info@felix.store
Hotline: +84 933 661 122

1. What You Can Report

  • Impersonating storefronts or accounts, or unauthorized use of another person’s name, images or information.
  • Counterfeit or prohibited goods, or goods with suspected unlawful origins or safety risks.
  • False or misleading product information, prices, origin claims or transaction terms.
  • Content suspected of infringing trademarks, copyright or other intellectual property rights.
  • Orders, reviews, quotation requests or documents suspected of being fabricated.
  • Suspicious payment requests, fraud, or requests for passwords, one-time passwords (OTPs) or sensitive payment information.
  • Harassment, threats, unlawful disclosure of personal information or spam.
  • Other conduct suspected of violating Felix.store rules or applicable law.

2. How to Submit a Report

Email info@felix.store with the subject “Abuse Report – [storefront name or order ID]”, or call +84 933 661 122.

To help us investigate, please provide:

  1. The relevant product, storefront or account link, and the order ID where available.
  2. A description of the conduct or incident, when it occurred and why you believe it constitutes a violation.
  3. Relevant screenshots, messages, transaction records or documents.
  4. Your name and contact details so Felix.store can follow up.

Provide only information necessary for the investigation. Do not send passwords, OTPs or full payment card details.

3. Review and Handling Process

  1. Receipt: Felix.store records the report and may request additional information or evidence.
  2. Verification: We review the content and relevant records and, where appropriate, request an explanation from the reported party.
  3. Action: Depending on the violation and risk, Felix.store may issue a warning, restrict visibility, remove content, suspend transactions or suspend an account under applicable rules.
  4. Response: We communicate the outcome or progress through the contact details provided, to the extent that the information may be disclosed.

Where necessary, Felix.store cooperates with competent authorities in accordance with law. Processing time depends on the nature of the case, the evidence requiring verification and applicable mandatory deadlines.

Submitting a report does not automatically result in immediate removal of content or an account. Felix.store considers the evidence, level of risk and the legitimate rights of the parties before deciding on appropriate measures.

4. Protection of Reporter Information

Information in a report is used to investigate and resolve the matter, protect users and fulfil legal obligations under the Privacy Policy. Felix.store limits disclosure of the reporter’s identity to what is necessary or required by law.

Reporters must provide truthful information and must not knowingly fabricate evidence or misuse the reporting process to harass or harm others.

5. Requesting a Review

If you are the reported party and believe that a restriction on your content, transactions or account is incorrect, email a review request to info@felix.store. Identify the decision you wish to challenge and provide relevant supporting documents.

6. If Your Money or Account Is at Risk

Stop sharing sensitive information, secure your account and preserve evidence. If you have transferred money or discovered an unauthorized transaction, contact your bank or payment provider immediately for assistance and notify Felix.store. If you suspect a crime or face an urgent threat, contact the appropriate authorities.

For returns, refunds, warranty requests or order disputes, please use the Submit a Complaint section and provide the transaction ID so your request can be handled appropriately.

Report abuse: Contact info@felix.store or +84 933 661 122.